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Terms and conditions

Terms and Conditions of woil.ro

The use of the website www.woil.ro (visiting or buying products) implies the acceptance of these terms and conditions. For the best use of the website, it is recommended to carefully read the terms and conditions!

Terms and Conditions

Please carefully go through the following lines in order to avoid any further misunderstandings. The use of this website implies the acceptance of these terms and conditions. Woil.ro reserves its right to change these provisions, without prior notice.

The terms and conditions shown are compliant with the legislative regulations in force:

Law on Electronic Commerce – no. 365 of June 7th, 2002, published in the Official Journal no. 483 of July 5th, 2002
Ordinance no. 21 of August 21st, 1992 on Consumer Protection, published in the Official Journal no. 212 of August 28th, 1992
Ordinance no. 130 of August 31st, 2000 (updated by January 12th, 2004) on Consumer Protection upon the conclusion and performance of remote contracts, published in the Official Journal no. 57 of January 31st, 2003.

The whole content of this website – pictures, texts, graphs, symbols, web graphic elements, scripts, programs and other data – is the property of S.C. WHITE IMPEX S.R.L. and its suppliers and is protected by the copyright law. The use of any items listed above without the Company’s consent is punished according to the applicable (administrative, civil or criminal) laws. The photos and data may only be used with the written consent of S.C. WHITE IMPEX S.R.L.

The security of personal data and information.

Personal data entered by the buyer will be used by S.C. WHITE IMPEX S.R.L. only for the declared purpose of this website. The information in the order form is required to confirm the orders, to deliver the products ordered, announce the undergoing promotions, etc., in no case being supplied/sold to a third party. S.C. WHITE IMPEX S.R.L. undertakes to not make public or sell the databases containing information on your personal data. Personal data can be sent to the authorities entitled to verify commercial transactions, only at their reasonable request.

Responsibilities concerning the products

The content of the website has been carefully designed to accurately enter the data and meet the accuracy of information. However, the errors are not impossible. Therefore, S.C. WHITE IMPEX S.R.L. assumes no responsibility for the printing or display mistakes in terms of the prices, characteristics, images, etc. In the event that the price of the product or some of its characteristics have been entered wrongly into our databases or displayed erroneously, and the delivery has not yet been done, S.C. WHITE IMPEX S.R.L. reserves the right to cancel the delivery of that product and notify the customer as soon as possible about the error observed. Also, the images of the products are shown on the website as an example.

S.C. WHITE IMPEX S.R.L. does not guarantee nor will be held responsible if the products purchased do not correspond to the purpose which they have been purchased for. The products (when applicable) are accompanied by manufacturers’ warranty certificates and other required documents (technical sheets and safety data sheets). S.C. WHITE IMPEX S.R.L. will not be held responsible for any inconsistencies or shortcomings in relation to the products, their quality or any other aspects concerning these products. Any complaint will be brought to your attention within 48 hours as of receiving the products, following to forward it to the supplier of those products.

Warranty of Products

All products traded by Woil.ro benefit from warranty conditions compliant with the legislation in force and manufacturers’ commercial policies. The products are new, in their original packages and come from sources authorised by each individual manufacturer.
The warranty certificates, analysis bulletins, technical sheets and safety data sheets may be issued directly by the manufacturer depending on the products purchased.

Returning the Products

According to the legislation in force, the products can be returned unused in their original package, under the same technical and operating conditions, within 10 days as of the date of delivery. The cost of return is paid by the customer, and the supplier will return the equivalent value of the products in a 100% percentage by wire transfer within 30 days as of the return date.

Delivery Deadlines

The delivery deadline for the products purchased from the Woil.ro website ranges between 1 and 2 working days as of the confirmation of the order.

For the products in own stock, the delivery is done within 24 hours.

For the products that are not in stock, the answer regarding a delivery date is done between 24 and 28 hours.

The order must be registered by 3.00 PM so that the aforementioned terms are met.

No deliveries are done on Sundays. In exceptional cases, the order is delivered on a date set by the customers, upon their request. The supplier may extend the set delivery deadline only with the customer's consent.

The orders received on Friday after 3.00 PM until Monday 3.00 PM will be delivered on Tuesday.

Methods for Product Delivery

Generally, our Company deals with the distribution of products ordered, according to the concluded contract.

The products ordered will be delivered by our Company, using the delivery method and deadline according to the contract between the two parties. The products is in the manufacturer’s original package and are certified according to the Romanian legal provisions, in compliance with the EU provisions.

Additional Fees

The additional shipping fee applies only if the delivery area is not in the coverage area of our Company. If the transport is provided by a collaborating company (http://www.fancourier.ro/retea/arie-acoperire/), the rate is 15lei/first kilogram, plus 1 leu for each kilogram that exceeds the first kilogram. The additional shipping fee is 0.8 RON/ Km for the additional kilometres outside the coverage area. This fee will not change after confirming the order. These fees will be invoiced additionally or paid directly to the collaborating company.


Any attempt of unauthorised access to the website www.woil.ro, any attempt of fraud will be reported to the competent authorities. It is tried to solve any conflict between the Company and customers amicably by agreement between the two parties. If the conflict has not been solved amicably, the Romanian courts from Craiova have the required competence.
By agreeing with these Terms and Conditions, the customer fully assumes the responsibility.

The contact details for the National Authority for Consumer Protection are:

phone 0800.080.999
web www.anpc.gov.ro


By website, we understand the collection of information obtained by accessing the web address www.woil.ro.
Due to the large volume of information and conditions imposed by manufacturers, the characteristics and availability of products presented on this website may be changed without prior notice.

By working day, we mean a day from Monday to Friday, between 09:00AM and 6:00 PM.
All prices displayed on the website are expressed in Lei and include the VAT (24%).

In our area of distribution or for the customers where it is specified in the contract that our Company ensures the transport, at the prices shown, no transport fee is added anymore. For the customers whom we do not ensure transport for, the transport fee shall be invoiced separately or the transport will be paid by the customer. The shipping cost depends on the destination city and package weight.
The products will be delivered only in Romania.

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